Friday, June 12, 2009

5 ways to become RockSports Favorite Customer

At RockSports we love and appreciate all of our customers. Our goal is to put out the best looking products, to show off our capabilities, and to make our customers happy. Just like any business relationship there are customers that are easy to work with and there are those that ask you to run a marathon in snowstorm (not our blog readers :)). Most of the time the more difficult customers do not even know that they are putting us through the ringer. I thought it would be great to offer our caring customers a breakdown on RockSports love languages.

Keys to becoming a happy RockSports customer:

1. Know what you want - At RockSports we are pretty good at knowing the latest trends, but unfortunately we cannot read minds. Having a general idea on artwork and garment styles can save you and us time and money. Additionally, when you make last minute changes on garment styles or artwork it costs us money. Imagine you ordering a cheeseburger at a local restaurant and then right before the waiter brings out your food you tell him you would rather have a ceaser salad. The restaurant is probably not going to charge you for it, even though it cost them money to meet your request and the food, though cooked, is not re-sellable. Which probably means the staff will get to eat it. We do not like eating t-shirts.

2. Do not wait until the last minute - Our normal turn-around-time is five to seven business days from the time you place your order. This is not to be confused with five to seven business days from the initial conversation. Only when we have artwork approval, counts, pricing agreement, and the verbal or written agreement to move forward, does the five to seven business day clock actually start ticking.

4. Review your order & artwork with vigor - We've found it is better if our customers take a couple hours and get several sets of eyes to look at their custom artwork. Then, create and email us a list of the changes that need to be made. It is better to have everything in writing and it saves quite a bit of time in the back and forth communication to have all of the changes done at once.

5. Be ready to pay when you pick up - That's a given, right? You would be surprised to hear, "oh, I left my wallet in the car"; or, "I haven't collected the money yet"; or "My purchase order is not ready yet". We keep our prices low, and want to keep them low, to provide the best value for our customers. The only way we can continue doing that is if people are ready to pay at the time of delivery.

If you have read this far, take 10% off your next order by bringing in a printed copy of this blog.

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