Friday, June 12, 2009

5 ways to become RockSports Favorite Customer

At RockSports we love and appreciate all of our customers. Our goal is to put out the best looking products, to show off our capabilities, and to make our customers happy. Just like any business relationship there are customers that are easy to work with and there are those that ask you to run a marathon in snowstorm (not our blog readers :)). Most of the time the more difficult customers do not even know that they are putting us through the ringer. I thought it would be great to offer our caring customers a breakdown on RockSports love languages.

Keys to becoming a happy RockSports customer:

1. Know what you want - At RockSports we are pretty good at knowing the latest trends, but unfortunately we cannot read minds. Having a general idea on artwork and garment styles can save you and us time and money. Additionally, when you make last minute changes on garment styles or artwork it costs us money. Imagine you ordering a cheeseburger at a local restaurant and then right before the waiter brings out your food you tell him you would rather have a ceaser salad. The restaurant is probably not going to charge you for it, even though it cost them money to meet your request and the food, though cooked, is not re-sellable. Which probably means the staff will get to eat it. We do not like eating t-shirts.

2. Do not wait until the last minute - Our normal turn-around-time is five to seven business days from the time you place your order. This is not to be confused with five to seven business days from the initial conversation. Only when we have artwork approval, counts, pricing agreement, and the verbal or written agreement to move forward, does the five to seven business day clock actually start ticking.

4. Review your order & artwork with vigor - We've found it is better if our customers take a couple hours and get several sets of eyes to look at their custom artwork. Then, create and email us a list of the changes that need to be made. It is better to have everything in writing and it saves quite a bit of time in the back and forth communication to have all of the changes done at once.

5. Be ready to pay when you pick up - That's a given, right? You would be surprised to hear, "oh, I left my wallet in the car"; or, "I haven't collected the money yet"; or "My purchase order is not ready yet". We keep our prices low, and want to keep them low, to provide the best value for our customers. The only way we can continue doing that is if people are ready to pay at the time of delivery.

If you have read this far, take 10% off your next order by bringing in a printed copy of this blog.

Wednesday, June 3, 2009

RockSports Garage Sale

RockSports provides custom screen printing and embroidery for small businesses, schools, and sports teams in central Texas. In 2008 RockSports printed over 250,000 garments. From time to time RockSports will stock popular garment styles and occasionally, after ordering our blank apparel, our customers will change there minds, which leads to excess blank apparel inventory. Over the past few years we have accumulated quite a bit of extra inventory. This month we decided to do our small part in stimulating the local economy by providing the MOTHER OF ALL GARAGE SALES!

When - June 26 & 27
Where - RockSports NW

(Our RockSports NW location offers screen printing and embroidery services to Cedar Park and Leander, TX.)

All blank apparel in our store will be sold at $2.00. We will have thousands of garments and hundreds of styles to choose from. Our RockSports NW location will be lined with boxes, organized by size, for customers to rummage through and find the perfect items. Our suggestion is to come early!

Here are a few examples of the blank apparel items that will be available.

Assorted Ladies Apparel

Girls Camo Tees

French Terry Drawstring bags

Outside stitched girls v-neck t-shirt

Assorted girls shorts

Blank Sports Shirts

Pigment Died Shirts

Assorted Tank Tops and much, MUCH more...

Monday, June 1, 2009

James and Amy

This Friday RockSports is celebrating a momentous occasion. Our very own James Payton is getting married this weekend! James is an essential part of the family business that is RockSports. He has worked as a sales rep for the past five years and is a core contributor to RockSports' success.

If we are slow to answer the phones on Friday, it is because most of us will be getting ready to celebrate!

Now that Amy is joining the family we are all curious to find out whether Amy will be joining the RockSports staff :) ...